Purchase limit not working

[eshoshani72]

Hi,
I found another glitch that isn’t working and I need this purchase limit to work for a free event that is limited to having 2 tickets per order. All our other events are not free but this event is so it is important that the purchase limit work.

I set the purchase limit to 2 on this product, but was able to place an order for 6 which means the purchase limit specified didn’t work.

Thank you for looking into this.

• This topic was modified 8 years, 4 months ago by eshoshani72.
• This topic was modified 8 years, 4 months ago by eshoshani72.

[Jennifer]

Hello,

I’m sorry to hear that the purchase limit isn’t working for you! I just tested this out on my end but was not able to recreate the issue; the purchase limit was working correctly in my local environment. However, I took a look at the event you mentioned on your site, and I was able to add more than 2 tickets to the cart as you described.

Can you try testing for conflicts with your theme and other plugins? If you don’t have a testing site currently, I would recommend the free WP Staging plugin, which will let you create a quick copy of your live site that you can use for testing.

Let me know what you find!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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