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I have two clients using Event Tickets Plus. I discovered this morning that the process for adjusting stock is different and just wanted to share that with others. I’ve seen reference to other people adjusting stock #s in the WooCommerce product, but I have found it works to adjust it in the Ticket area of the Event itself.
For the site using Easy Digital Downloads, the stock # I enter for a ticket should be the TOTAL # for that ticket type. When the Save Ticket button is clicked, the software calculates how many are remaining.
I had sold 9 of the 10 available tickets and wanted to add 5 more. I needed to enter “15” and let the program calculate that 6 remained. If I entered 6 (the number remaining) the software calculates that I had -3 remaining because 9 had already been sold.
For the site using WooCommerce, the stock # I enter must be the REMAINING. If I had only one remaining, and want to add 5 to that stock I should enter “6” regardless of how many had been sold.
The field label/ instructions in both cases says “Total # remaining” —
I need to adjust stock fairly often because I have to just guess how many full priced tickets to offer, vs student/senior discounted tickets. Can’t wait for the single pool of tickets to be shared among different ticket options.
Hi Barbara.
Thanks for detailing your findings.
Our team is working hard on defining exactly how we’re going to handle inventory numbers and implementing this business logic in Event Tickets Plus. The best I can say for now is that we’re aware it’s buggy and it’s something we’re working to fix for the future.
Your report does help us though, so thank you for that and for your understanding and patience with this complex issue.
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