Bob: just to point out that Jonah is part of the “official” support team here so we aren’t going to do anything unprofessional or otherwise sleazy. In fact, as mentioned above, we really wouldn’t do anything beyond check out the backend of the site (to view, not modify) 🙂
Thanks for the heads up here, Doug. Glad to hear you were able to get this resolved. Definitely do open a new thread if the issue persists and we’ll do what we can to assist. Thanks for bearing with us so far.