Problems with the Events Form

[charrame]

Hi,

We have a page with many users, and somentimes, some of them have problems registering an event.
http://zaragenda.com/agenda/subir-evento/add

We don´t know what,s the matter but users say us, that is a wordpress prblem or sometiemes have a message like “seguro que quieres hacer eso” (spanish)

thanks!

[Geoff]

Howdy charrame! Welcome back to the forums. 🙂

Shoot, I’m sorry for the trouble here with the Community submission form. I’d be happy to help troubleshoot this with you, but first are you able to provide a little more detail about the issue? For example, what steps can I follow to recreate the issue and see it myself? Is the issue popping up for everyone, or just certain people? Is there a common trait with those visitors, such as using the same browser?

I see you have tried activating a default WordPress theme (like Twenty Fifteen) and tried deactivating all other plugins. Did you notice any difference under those conditions? How about when you activate a default WordPress theme and deactivate all other plugins at the same time?

Let’s start there and see what we find.

Cheers!
Geoff

[charrame]

This reply is private.

[Geoff]

Hi charrame, thanks for following up!

I’d definitely be happy to help you out here, but I’m going to need a little more information about what it is I’m looking for in order to help. It would be great if you could answer these questions for me:

• What steps are users following when the issue pop up?
• Is the issue popping up for everyone, or just certain people?
• Is there a common trait with those visitors, such as using the same browser?
• Do you still get reports of issues when you activate the default WordPress Twenty Fifteen theme? How about when you deactivated all other plugins?

The answers to these questions will help us get started. 🙂

Cheers!
Geoff

[charrame]

This reply is private.

[Geoff]

Hi charrame!

I have to be honest–I’m having a tough time understanding what to look for. There’s a bit of a language barrier between us and the link you sent in your last reply doesn’t seem to work. Is there anything else you can do to help me understand what the exact issue is? In other words, what are you expecting the form to do that it is not doing?

Sorry and thanks!

Geoff

[charrame]

This reply is private.

[Geoff]

Hey there, charrame–thanks for the fresh link! That helps a lot. 🙂

That error actually comes from WordPress and is often triggered by nonces that are added to a URL by a theme or plugin.

Will you please run through these troubleshooting steps? I haven’t been able to replicate the error myself and that makes me wonder if there is a conflict with either your theme or another installed plugin. These steps will help us figure that out.

Cheers!
Geoff

[Geoff]

Hi charrame! This thread has been quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to start a new thread if you still have any questions here and we’d be happy to help as best we can. 🙂

Cheers!
Geoff

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