Problems with Novomag theme

[Lesli]

Love the plug in. Been using it a month or so now (with a few customizations.) This week I set up a sandbox area and upgraded my theme to Novomag from Orange Themes. Seems like the events are broken now. Here is a link to the site where they work: http://365atlantafamily.com/event/los-trompos-spinning-tops/

Here is a screen capture of the exact same event on the sandbox. http://365atlantafamily.com/wp-content/uploads/2015/08/error.jpg

I contacted the theme support, but have yet to hear back. I am so bummed. Just wondering if you had any thoughts on this. Thanks

[George]

Hey Lesli,

There are unfortunately two dimensions to this problem that are outside the scope of our customer support:

1. Customizations – you mention having made some customizations to the plugin, which is fine to do, but depending on what you did, these could lead to functionality issues for sure. We can’t quite debug them ourselves or offer code-level support for customizations.

2. The Theme itself – we don’t offer support for third-party software, so we’re not able to dive into the theme code directly or offer much advice on how to fix problems with the theme.

Now, with all that being said, is there any way you could link directly to the event in the “Sandbox” that you took a screenshot of? I’ll take a closer look at it if you can share the link, there may be some valuable information I can glean from seeing it firsthand.

Finally, for now, one thing you can try is to see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

Once you make that change, head back to the event that you shared a screenshot of. See if any PHP errors display on the page, and if so, let us know what they are!

Thanks Lesli – I really hope that points 1 and 2 that I wrote above don’t discourage you from seeking help from us! I’m glad to help here and will do what I can to help troubleshoot this issue. I just wanted to set expectations early and underscore the fact that contacting your theme developer is the best course of action here – which you have already done, of course.

Let us know what you find with the steps I wrote above, and we’ll keep working on this from there.

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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