Problems between WooCommerce Tickets and Mijireh

[richardm]

I just purchased Events Calendar Pro + WooCommerce Tickets to power the store area of a new site. I set up Woo Commerce, Mijireh, and Stripe to handled the credit transactions. A couple of problems have cropped when I tested the store.
1) I did a test transaction in Safari for a credit card purchase a couple of days ago. Everything went well. The test got me successfully to Mijireh processing page (gateway). I decided to abandon the transaction and go back and update some information. The next day I went back to my Safari browser and tried another transaction. When I hit the submit this time to get into the Mijireh I got the following message:
“Mijireh error:unable to create order: order total must be greater than zero the order must contain at least one item”
There was an item in the basket with a price of $1.
I did the same test in a different browser (Firefox) with no history of visiting the transaction page and the transaction went through without a problem. I saw the transaction in my Mijireh and Stripe accounts.
I brought the issue up to Mijireh but they punted me back to you. Sounds like a cacheing problem from either Events Calendar Pro or WooCommerce Tickets.
Any suggestions?

2) I checked my Google Webmaster Tools today and found that there were a number of 404s created by Events Calendar Pro or WooCommerce Tickets. Example:
http://www.functiontofitness.com/events/2013-03-14/
What is going on?

Thanks
Richard Martin

[Barry]

Hi Richard,

Sorry you’re hitting difficulties.

I brought the issue up to Mijireh but they punted me back to you. Sounds like a cacheing problem from either Events Calendar Pro or WooCommerce Tickets.
Any suggestions?

OK, well it’s possible it’s on our side but I can’t really picture anything that would cause this. The whole concept is that we don’t interfere with the cart/checkout procedures at all – for each ticketing plugin that is delegated to the underlying ecommerce engine (WooCommerce in this instance).

If you create a regular product – ie, nothing to do with event tickets – at a similar pricepoint, do you find the same thing doesn’t happen? Or is it also an issue in those circumstances?

2) I checked my Google Webmaster Tools today and found that there were a number of 404s created by Events Calendar Pro or WooCommerce Tickets. Example:
http://www.functiontofitness.com/events/2013-03-14/
What is going on?

So this is a quite separate matter and ideally we’d ask you break things out so that there is one topic per thread.

In summary, though, we are actively looking at ways to reduce 404s. However, do note that 404 information is often provided for diagnostic reasons (in case there is some aspect of the site that is broken, for instance) and it doesn’t necessarily mean there is a problem as such – the 404 HTTP status code is perfectly valid in many cases.

If you do want to explore this one further, please do create a new thread and one of the team will be happy to help – and we can concentrate on the WooCommerce Tickets issue here.

Thanks!

[richardm]

Barry – thanks I think I have resolved the transaction issue. The 404 problem is getting worse. I will open a different discussion.

[Barry]

Glad the (initial) problem was sorted 🙂

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