Hello, Caitriona!
Thank you for using The Events Calendar!
Since I don’t have your site URL or system information there’s not really any way I can help you here.
Also, I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.
If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.
Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?
I’ll go ahead and close out this thread, but please do post in the appropriate forum and we will be happy to assist you.
Cheers,
Trisha