Problems

[Mary Donnelly]

Hi,

I am having a number of problems, many of which have other forums going on about them, and I read in another forum that you don’t like more than one problem to be stated in each support forum…

So, one problem that I am having is that when you go to the calendar view page, todays date and the rest of the dates in the month are highlighted, and the past dates are dull, well most times, the wrong date is highlighed as if it is todays date.

Attached is a picture of the problem, as you can see todays date is the 15th, but the 12th is indicated as todays date.

Also shown in this picture, is an example of duplicated event imported from facebook. But I have deleted the organizer and venue in my back end.

I am having other problems and don’t even have the pro version active because its not working, and yes I have gone through your protocol for fixing things.

For those of us who have spent $300+ on a product were trying to use professionally, can you offer some kind of discount?

[Cliff]

Hi, Mary. Sorry you’ve been experiencing issues.

Facebook imports duplicating Venues during scheduled imports is a known bug that should be fixed in a near-term release.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

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We do have pre-built Bundles if one of those might be a good fit for you.

If one of those won’t work for you, please email  with your desired bundle and they’ll be able to answer any pricing questions there.

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Please do create a new thread for the issue of the wrong day being highlighted as Today. Please include a link to your site and also share your System Information (while in Testing for Conflicts Mode). That will give us a lot of extra information to help troubleshoot this.

 

[Courtney]

We released an update for this issue. Can you update your plugins (preferrably on a staging site) and see if that resolves the issue.

https://theeventscalendar.com/maintenance-release-week-13-november-2017/

Thanks
Courtney ?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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