Hi Diana,
Thanks for reaching out to us on this! Unfortunately we cannot respond to support questions over the Pre-Sales forum (here).
Please log into the account you made when you purchased your license(s). You’ll then be able to post a new thread in the relevant forum. Please include as much detail as possible in your post. A member of our support team will reply within 24 hours (please note that the forums are not monitored over the weekend, and any threads posted late Friday or beyond will be answered on Monday).
I’ll go ahead and close out this thread, but please don’t hesitate to create a new one in the appropriate forum and we will be happy to assist you.
Best,
Nico