Problem with Quantity Field and Cart

[Stephan]

I just bought and installed woocommerce Tickets (and woocommerce).

Installing and creation of the woocommerce pages went fine.

I created a test event, that you can see here:

https://www.datenschutz-guru.de/schulung/test/

In the quantity field there are special characters instead of numbers. I tested it by creating several events, several tickets etc. The problem still comes up every time.

This is a theme problem, because with Theme 25 (wordpress default), the numbers are showing up just fine.

But when I choose a ticket and put in the cart, the next page that is loaded (woo cart) is empty.

I hope that somebody can help me out? Both with the CSS-Problem of the Theme and the empty Cart issue.

[Geoff]

Hi there, Stephen! Welcome to the forums and sorry you’re bumping into these issues. I can definitely help you out though.

First off, let’s deal with the cart page. We will be releasing a fix for this hopefully by the end of the day, but in the meantime you can use this snippet in your theme’s functions.php file to resolve it.

https://gist.github.com/barryhughes/bf5d020a6a8225664c09

As far the quantity controls go, those actually aren’t special characters, but the number of tickets being obscured by the quantity controls, which are hidden until hovered. You can see this by adding the following to your theme’s style.css file:

.woocommerce .quantity .qty {
width: 5em;
}

We noticed the same issue of the quantity controls not being displayed when we updated WooCommerce from version 2.3.1 to 2.3.2. Our WooTickets plugin inherits the styles used by WooCommerce to display those controls, so something changed in version 2.3.2. You can actually see that this affects all products in WooCommerce in addition to tickets.

The good news is that this seems to be isolated only to Chrome. In fact, WooCommerce isn’t technically doing anything wrong since Chrome hides those controls by default until you hover on them. However, WooCommerce did have custom styling for those controls in version 2.3.1 and those have changed in 2.3.2. You can revert back t0 2.3.1 if you want the controls to appear as they did before, or contact the WooCommerce forum for more support.

Sorry I don’t have a concrete solution for the controls, but I hope this help shed light on the issue and helps solve the cart issue as well. 🙂

Cheers!
Geoff

[Stephan]

Thx for the quick reply. I’ll head on to the woocommerce forum.

[Geoff]

My pleasure! I’ll go ahead and close this thread, but please start a new one if anything else pops up and we’d be happy to help. 🙂

Geoff

[Author]

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