Liz,
Thanks for reaching out! We’re always happy to help, so let’s try to narrow down the issue by trying a few troubleshooting steps first. Can you try temporarily reverting to the default 2013 theme to see if this issue persists? It’s possible that this is a conflict with your theme, but just want to narrow it down a bit before troubleshooting further.
If that doesn’t seem to resolve the issue, could you try deactivating all other plugins to see if that fixes things? If so, then try reactivating them one-by-one to determine if another plugin is the culprit. Give that a try and let me know what you discover.
Just let me know if you’re still having this issue after trying the steps above, and we can troubleshoot further. Thanks! 🙂
-Casey-