Problem with inventory counts

[JO-Anne Brenner]

Hi there,
I’m have a problem with inventory counts

I have a max capacity set as 15. I have only 8 attendees, but on the website it shows a Sold Out.

What can I do about that?

[Jaime Marchwinski]

Hi Jo-Anne,

Thanks so much for reaching out!

As a first step, can you take a screenshot of what this event looks like on the backend, so that I can try to replicate things on my end as well?

Also, one thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.<span class=”Apple-converted-space”>  </span>You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

Let me know if that helps!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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