Problem with date in email confimation

[popyoga]

Hi,

I have a problem with the email confirmation when a product has been sold.
When a customer buy a ticket which is recurring, in the email he receive a date which is the date of the creation of the event and not the event date he bought.

Can you help me for this problem ?

Thank you

[Barry]

Hi @popyoga,

I’m sorry to hear that you’ve experienced some difficulties.

Unfortunately, at this time, our ticketing addons do not support recurring events – slightly unusual behaviour like you have described is sadly going to happen in these cases.

Would it be possible for you to rework things into a set of standalone (ie, non-recurring) events and create tickets for each?

[popyoga]

I’ve read that the next major release will support recurring events, is it true ? And do you know when it will be avaible, because it’s very important for my business in this time.

Thanks for your answer.

[George]

Hey @popyoga,

While it may not be literally the next release, and we don’t have a specific date we can promise for when it will come out, we indeed have better ticketing support for recurring events in the pipeline and are working on it pretty hard, along with a few other general improvements to our ticketing framework.

I apologize for the lack of specific dates but would hate to promise something and then let you down if we have to push the date back again or something.

Let us know if you have any other questions here or comments, concerns, etc.

Thanks!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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