Problem with creating related products

[Karen]

Hi,

I’ve got a problem with creating Linked Products in Woocommerce since I installed Wootickets. Before installing Wootickets Linked Products in Woocommerce worked without any problems, but now there are some issue.

I still can link different products, but then when I add a product to the basket and I proceed to checkout I don’t have, in frontend, any suggestions to the related products which I set in backend.

Can you help me please? As this is the basic feature of Woocommerce which my client really needs.

Thanks.

Sylwia

[Barry]

Hi Sylwia,

Does this only impact ticket products – or are you finding that there are problems with all your products, even where they aren’t related to events/ticketing?

Can you point me toward a live example to better help me visualize the issue?

Thanks!

[Karen]

Hi Barry,

yes, it only impacts wooticket products.

I’ve been running a couple of test and always when I add ticket product and then I want to add another one as “cross-sells” or “up-sells” they don’t display in front-end. You can see only the main product but you don’t see related products.

So, at the moment the only way to set up cross-sells or up-sells product is to have all products created through Woocommerce.

Below is a link to the product which was created through Woocommerce and has “you ma like also” listing which is impossible to have when I build products through wootickets.

http://training.happytesting.co.uk/wp/product/test-product2/

Link to the ticket product which in back-end has “cross-sells” and “up-sells” products set-up but they don’t display in front-end:

http://training.happytesting.co.uk/wp/training-course/close-protection-l3-7/

Please, let me know if you need more info.

Thank You.

[Barry]

Nope that’s fine – I was just checking that the issue was not impacting the actual cart.

So the problem is essentially that the cross-selling plugin adds its extra information to the product page. In the case of tickets, of course, the WooCommerce product page is not used – they are sold via the event page instead, which is why you aren’t seeing anything.

So there are a couple of options you can explore here:

• The first is checking in with the authors of this other plugin – perhaps there is a template tag or something of that order you can use to embed related products in any given page (and, if so, you could customize the single event template appropriately)
• Alternatively you can allow tickets to be presented on the actual WooCommerce product page with a fairly simple customization as described here

Would either of those work for you?

[Karen]

Hi,

I tried the second solution and the website actually crashed after customization. I don’t know why.

Basically, I don’t use any additional plugin for cross-selling or up-selling. That’s a basic Woocommerce functionality. I know that products are created and sold through event calendar and that’s what I want to do. But when you create tickets through event calendar they’re added to the Products in Woocommerce automatically, so I thought I would be able to use all functionality of Woocommerce. And that functionality includes cross-sell and up-sell which is actually called “linked products” in Woocommerce. I don’t need to display related products on product page but I need to display them when client goes to the cart page.

Please, let me know if there is anything what we can do. In the meantime I’ll try to find to find some solution as well.

[Barry]

Ahh!

I apologize for the mix-up, what you’re describing makes complete sense. I believe the problem here is simply that ticket products, by default, have their catalog visibility level set to hidden.

Try editing a (ticket) product and modify this so that it is no longer hidden from the catalog – do you now find that this functionality works as expected?

[Karen]

Hi Barry,

yes, it works 🙂

Thanks for your help.

[Barry]

No problem, glad it worked out 🙂

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