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I purchased the Event Pro version about a week and a half ago and installed it on my test page (www.test.360degreesoffitness.com) until I completed the original page (www.360degreesoffitness.com)once completed I attempted to load the pro version onto my original page and was unable to. I was thinking that it was due to the license still being under the test site, but the individual from Blue Host informed me that the test account was deleted once the original version was published. I was wondering was it possible to open the license back up so that I could install it on the original site.
Howdy fitness360,
You can freely move your license from site-to-site, even if the old one is deleted. Do you see in the upper right hand corner of this screen the drop-down menu “Account Central”? If you hover over that then click on License Keys, you should see your license and the old site it is attached to. Click “Disconnect Now” to remove the connection to the old site’s url. You should now be able to register the license with your new URL normally, just like you did with the old test site from your WP-Admin area.
By the way I removed the mention of your license key # from your post. It is generally safest to not post those keys on a public forum.
Please let me know if that works. Thanks!
– Brook
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