Pro support forum login needed – my client bought the plugin

[Shaun]

Hello,

My client bought Events Calendar Pro and I am doing some development for him on his site. I need to ask a question or 2 in the support forum but there’s no option to register for the forum – seems like the only way to have a username and password is to be the person that actually paid for the plugin.

I have the licence key but nothing else at the moment. Is there any way that I can gain access to the forum? Is there anything that my client can do for me so that I can gain access?

Many thanks for your help,
Shaun

[George]

Hey Shaun,

Thanks for reaching out.

The situation you describe is by design:

seems like the only way to have a username and password is to be the person that actually paid for the plugin.

The only way for you to post here would be for the client to share their login credentials with you, and for you to then log in and post from that account.

We do not store any payment information, like credit cards or anything, so if you gain access to the account you will not see any payment credentials like card numbers, etc…just wanted to mention this as it’s the main thing folks are often concerned about when it comes to sharing their login credentials.

If this is not a sufficient solution, then please contact us over email with a link back to this thread for context.

The email address is support at theeventscalendar.com

I will close this thread to facilitate emailing us if need be; over email we can discuss things like account credentials and access in privacy.

Please follow up over email only on this topic if need be—or, if you don’t need to follow-up, login with your client’s credentials and post away in the premium forums! 😀

Cheers,
George

[Author]

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