Pro Pre-sales Questions

[Nic]

Hi Tribe,

We’ve had some very nasty calendar-related experiences to this point, and we’re looking to make a change quickly.

A few questions:

1. Do you publish bugs, roadmaps, or any other insights into your development process? How would I see what’s coming in the next minor/major release?

2. We have non-public staging servers – do these require a separate license for Pro or the plugins?

3. CSV migration isn’t the easiest approach for us (coming from All in One Event Calendar) – what is your suggestion for porting events in without organizers or venues?

4. If we discover a critical bug, how does Tribe handle it? Are we informed of the process?

Most importantly, we’re looking to see what the realistic wait time is for a response, so that question will be answered by your response!

Thanks!
Nic

[Geoff]

Hi there, Nic! Thanks fore reaching out–we’re stoked you’re giving the plugins a look. 🙂

Good questions. Let’s see if we can tackle them one at a time.

1. Do you publish bugs, roadmaps, or any other insights into your development process? How would I see what’s coming in the next minor/major release?

We try to be very transparent with our development cycles. In general, we ship a new version every 8-12 weeks, with maintenance releases in between. While there isn’t a published roadmap of what’s being worked on, we do issue release notes with each version here on the site.

Also, we take new feature requests on our UserPage page, where new ideas can be voted and commented on. If an idea is popular, we’ll typically note that it is on our roadmap and sometimes provide an estimated date for release right there.

2. We have non-public staging servers – do these require a separate license for Pro or the plugins?

Just the one license will do for both sites. The license merely allows you to register for updates and support for that particular site. The plugins will still continue to function with or without the licenses.

3. CSV migration isn’t the easiest approach for us (coming from All in One Event Calendar) – what is your suggestion for porting events in without organizers or venues?

The CSV Importer that comes bundled with the plugin is certainly the most plug-and-play option. If that’s not an option, then I think you’re looking at something quite tricky that would require database table matching.

Organizers and Venues are custom taxonomies, so they are not required on import and can be imported on their own. That should give you a little room for flexibility as far as importing events without one or the other.

4. If we discover a critical bug, how does Tribe handle it? Are we informed of the process?

Bugs are reported right here in the forums. You would first search the forums to see if a similar issue has been reported and, if so, how it was solved. Otherwise, you’d open a new thread and our team here would help troubleshoot the issue, with our typical response time being 24-48 hours during the work week. If it’s a genuine bug that we need to address, we’d let you know right there in the thread and give you an idea of which release it will be included in. Sometimes, we may even have a temporary solution for you while the issue is being addressed.

Thanks again for reaching out–I hope this helps answer your questions. 🙂

Cheers!
Geoff

[Geoff]

Hey there Nic! Thanks for following up and confirming the answer–I appreciate it and hope the plugins are a fit for your project. 🙂

I’ll go ahead and close this thread but please feel free to hit us up with a new one if anything else pops up and we’d be happy to help.

Cheers!
Geoff

[Author]

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