PRO installation issue

[Steve Jamison]

I just downloaded the Events Calendar from here http://wordpress.org/plugins/the-events-calendar/ and then purchased the Pro Version. When I tried to install the Events Calendar PRO version, I received this message: 413 Request Entity Too Large. I am uploading the .zip file. I’ve quit Firefox and restarted. Nothing seems to work. I was able to install the free version without issue, but am having difficulty with the PRO version.

[Geoff]

Hey there Steve,

Thanks for getting in touch! Sorry you’re running into an issue with installation, but let’s see if we can solve it together.

Do you FTP access to your site? If so, would you be able to upload the zipped PRO plugin file to your /wp-content/plugins directory and unzip it there? I have a feeling that the plugin exceeds your host’s memory limit and uploading the plugin manually is a way around that.

Once the plugin is uploaded and unzipped, head over to the Plugins > Installed Plugins screen, refresh, and see if the plugin is listed. Then let me know if that works and we’ll take it from there.

Cheers!
Geoff

[Steve Jamison]

Hey Geoff, Unfortunately I don’t have FTP access to the site (or I don’t know how to access it). I am using Bluehost, optimized for WordPress. Any chance there is another workaround or you can guide me through gaining FTP access? Thanks!

[Geoff]

Hey Steve,

Oh awesome, Bluehost definitely gives you FTP access. You’ll want to log into your Bluehost account, head over to your account dashboard (cPanel), and then click on the “FTP Accounts” option in the File Management section. Here’s a screenshot of where that is.

If you need help setting up FTP, I would suggest contacting Bluehost support directly to set you up since they have the information for your account. They should also be able to help increase your server’s memory limit, which will also take care of the issue as well.

Unfortunately, this is the only option I have at my disposal since this is related to hosting.

Does that make sense and point you in the right direction? Will that work for you? Please let me know.

Cheers!
Geoff

[Steve Jamison]

That totally worked – thank you! I was able to upload it, unzip it, refresh the plug-ins page and voila, it’s there! Thank you!!

[Geoff]

Woohoo, that’s awesome! So glad that worked out.

I’m going to close this thread, but please feel free to come back and open a new thread if any more questions pop up.

Cheers!
Geoff

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