pro (business) license key not being accepted by plugin

[Mark]

good morning,

my license key is not being accepted when i put it in the “Event Aggregator” section under licenses. it keeps coming back with the following error message: “There is a new version of Event Aggregator available but your license key is invalid. View what’s new with version 1.0. Visit the Events Calendar website to check your licenses.”

can i maybe get some phone support regarding your product since step 1 seems to not be being accepted? or is this something you’ll be able to handle via email?

thank you,
Mark / Brett

[Mark]

hi again – didn’t realize we had to make another download.. my mistake. thank you…

[Geoff]

Hi Mark (and Brett),

I’d be happy to help you here directly in the forums. 🙂

I checked your account and it does not appear that you have purchased a license for Event Aggregator. These are the licenses I do see:

• Events Calendar PRO (business)
• Filter Bar (business)

The messaging is definitely quite confusing (and something I’ll look into separate from this thread), but I think the core issue here is that you are entering a license key into the Event Aggregator field for another product.

Will you please confirm which product the license you you are entering belongs to and make sure that it is being entered for the correct products on the Events > Settings > Licenses screen?

Thanks so much!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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