Pro 3.1 Crashes my site

[samarainfocenter]

Good day, I am looking for a solution to Pro 3.1 crashing my site. I am upgrading to a better server at the moment and have been working we a professional wordpress developer to correct our “heavy” website. We do not know why or how to find a solution to Pro 3.1 crashing my site. We are guessing, we have been making changes and seeing what happens. I love the calendar. I am using the free version at the moment just to have a workign calendar but miss the Pro features. I removed every event older then 3 months. Once we have switched to the new server in the next few days we will install pro again and see what’s up. I was wondering if you had some insite or advise. Thank you for your time.

[Julie Kuehl]

Hey samarainfocenter,

Crashed sites are never a good thing! I’ve not heard of any other reports of this, and since you’ve been having troubles with your server, perhaps that is the source of the difficulties. I do know Windows servers are problematic if by chance that’s what you are on. And perhaps your developer will help you track the issue down. Or your hosting provider.

One thing though, could you send your system information so I can take a quick peek? You can find that under Events > Help in the black box. Maybe there’s something there that we can spot.

— Julie

[samarainfocenter]

Thank you so much for writing me Julie,
I do hope that when we make the server change it will solve our issues.

In the mean time I am preparing for a worst case scenario trying to learn as much as I can.

Yes, I am using windows.
The new server company is also our new developer giving them access and control to track issues.

Julie is this the information you are asking for?
The Events Calendar
You need to upgrade!
Latest Version: 3.1
Author: Modern Tribe Inc
Requires: WordPress 3.5+
Wordpress.org Plugin Page

Thank you again and we are looking forward to your reply,
Christopher

[samarainfocenter]

Julie, as a side note, since I can not use Pro I do not have the repeat feature. The other day I spent HOURS loading up December-April with over 750 events. they were there. other people have read the calendar for March and there were events. today day i looked and the events are missing, i started to reload the events but stopped to bring this point up. I don’t want to reenter these and have them go missing again. I am the only one updating teh calendar at this time.

[samarainfocenter]

This reply is private.

[Julie Kuehl]

Hi Christopher,

Is your new server also going to be Windows as well? I do know were are having ongoing difficulties with them. And thanks for sending your info, it’s not what I had in mind, but that’s because I forgot that you wouldn’t have access to that Help page if PRO wasn’t working.

And I am soooo sorry that you lost all your hard work entering those events. I have to think that’s another issues related to the Windows server. It sounds like a database problem. Can you tell me if that happened while you were updating existing recurring events? At least that’s a bug we’ve seen before.

Can I be so bold to encourage you to move to a Linux server? 🙂

— Julie

[samarainfocenter]

This reply is private.

[Julie Kuehl]

Hi Christopher,

That really sounds like a database issue to me. Have you contacted your current hosting provider to see what they have to say about it? When I go out to your calendar today, I see lots of events through the next few months being displayed.

But you said the events were there before they made the comments and then disappeared, what, after they saved the comments? What comments? Where? I’m trying to figure out just what triggers the data loss.

Also, let me know if you’ve completed your move to a new server. That could change the game entirely.

— Julie

[samarainfocenter]

Just an update we have moved our site to a dedicated server and still encountering an enormous server load from calendar pro. We’ve tested for a theme conflict and can rule that out completely. Without Event Calendar our server load is consistently less than 10%. After Event Calendar standard is activated it upticks to 30% the real problem starts when pro is activated it climbs steadily and ultimately ends up at 100%. What’s going on? We’ve isolated this to clearly be the Event calendar. Side note month view is clearly a main source of the problem in a list view it stays more manageable.

[samarainfocenter]

Ah one more note, the loads times are effected site-wide for pages. We were surprised to see the hit outside of the events page but we do.

[Rob]

Hey Christopher. Thanks for the heads up here; this is odd, since you are in a very small minority of folks still having problems as of 3.1; there were indeed some month view load time problems in pre-3.1 versions, but those were addressed with this release. This leads me to believe there may be something related to your site.

That said, we’ve got a 3.2 release for both core + PRO releasing right now. Can you try updating when the prompts hit your site (which should be shortly if you don’t see them already) and let us know if you have any better luck with the fresher codebase?

[samarainfocenter]

Hello Rob and Julie, We had our website pros install the new Pro3.2 release and it was the same issues as Pro3.1. Any other suggestions or ideas?
Ps. Rob, The tutorials are informative. Thanks

[Rob]

Hi there Christopher. Thanks for the follow-up, and for your kind words about the tutorials. Glad to hear you found them valuable.

I’m admittedly at a loss as to what’s going on here, admittedly, and I spoke to the devs about it – they expressed similar sentiments. Yours is the only report we’ve seen of the plugin having anywhere near this much of a magnitude on the site’s performance; and the fact that it’s not limited to a certain view or browser but appears on all pages (I’m assuming backend and frontend, but let me know if I’m wrong there).

Would you be so kind as to provide your System Info, as generated under the Settings -> Help tab that appears when PRO is active? If you can drop in what you’ve got there, that may help shed some light on this. It’d also be great if you could confirm once more the specifics of your new hosting setup and that it is intended to be able to handle the load…since as it stands it does seem that, if the problem does still persist with no other plugins/theme active, the issue might be hosting related.

Let’s see what we can dig up with the system info though. Thanks for your patience so far!

[samarainfocenter]

Hello Rob,
Below is from the host/webmasters:
“The issue is definitely not hosting related as we’ve now tried two completely different hosting setups (one with their old hosting company and how one on a brand new system in our own facility) and both have shown the same, major slowdown issue as soon as Pro is enabled. On this new system, which currently only has the Samara site on it so we could test the issue, the server load will be nominal (about .30 or less) until Pro is enabled, and within about 10-15 seconds the server load will go up well past 1.10 and keeps climbing. At one point it hit over 10.00. The SQL process on the server jumps up to about 40% of the CPU capacity. In 15 years I haven’t seen something like this on any other site or system, but it’s a direct result of enabling the Pro calendar. The system is an 8 core Xeon with hyperthreading to 16 processors running CentOS 6. We have other systems like this with numerous WordPress, Joomla, and other sites all running concurrently, but the server load on them consistently stays lower than this new system with just the Samara site and the Pro plugin. PHP settings are also quite liberal – 128MB memory and so forth – well higher than the old system they were on.”

[Rob]

Hey again Christopher. Thanks for the follow-up here. We’ve been discussing this further with the team and one possible solution here would be disabling object caching. Is it possible you have that enabled?

Let me know if so. If not, mind sharing that System Info I mentioned in my last comment? And lastly, can you please confirm how many events you have in the system (published, draft, pending all added together)? That’d be super helpful and would hopefully allow us to resolve this for you.

Thanks again for your patience so far.

[Author]

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