Price not updating after change

[Chris]

Hi,

I have updated the cost of previously created events. Unfortunately this price change is not reflecting on the front end. It is updating in the actual ticket purchase section, but not within the description either on the “all events” page or the “detail” page.

Can you please advise what I need to do.

Chris.

[Jami]

Hey Chris,

hmmm, that sure is odd. My first thought here is that there may be some browser or server caching going on.

Let’s start by running through some preliminary checks to see if we can narrow down the root cause. If you could go ahead and first switch to a default WordPress theme like Twenty Thirteen and then disable all plugins except Tribe Events plugins. After doing that, check if the tickets prices have updated.

Let me know how that goes for you.

Kind Regards,
Jami

[Chris]

Thanks Jami,

I have gone through the steps of changing the theme and de activating plugins, however the issues is still there.

I’ve also switched off caching altogether.

What should I try next?

Chris.

[Jami]

Hey Chris,

I’m seeing on your individual events that the ticket price is being displayed differently at the top of the event compared to the ticket price in the form at the bottom. Can you let me know which price is correct?

Kind Regards,
Jami

[Chris]

Hi Jami,

The ticket price in the form is correct @ $300.

The ticket price in the detail and on the events page is incorrect @ $400.

Cheers,
Chris.

[Jami]

Thanks Chris! I can definitely see something isn’t quite right here. I’m going to bring this up to our dev team to look into. In the mean time, as a temporary work-around, you can create a new ticket for the event with the correct price and either delete or set the ticket quantity as zero for the previous ticket priced at $400.

Can you give that a try and let me know how that goes?

Kind Regards,
Jami

[Brian]

I am going to be taking over this thread from Jami so let me know if you need more help. Thanks

[Leah]

Hi there,

Thanks again for your post. We wanted to get in touch and let you know that although we weren’t able to address this issue in our upcoming 3.10 release, it is still very much a priority. We have a ticket in our system and will be investigating a solution to be released in a future version. Thank you for your patience and support while we work on this!

Cheers,
The Events Calendar Team

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

[Leah]

Hello,

Thank you so much for reporting this. We are happy to tell you that a solution to this issue is part of our upcoming 3.12 release! We are doing the final testing and then the new version will be released. Keep an eye on your dashboard Updates page!

If you experience any difficulty with the update or find that the issue you reported in this thread is not resolved in 3.12, please open a new thread and we can help you. Thank you for your patience and support as we work to improve our plugins!

Best,
Leah
and The Events Calendar team

[Author]

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