Price coming in as £0.00 – £37.50 but should just show £37.50

Home Forums Ticket Products Eventbrite Tickets Price coming in as £0.00 – £37.50 but should just show £37.50

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  • #946473
    Ben
    Participant

    The price is importing from Eventbrite as ‘£0.00 – £37.50’ but should just show ‘£37.50’. There are a lot of different ticket price tiers set up but only the £37.50 active.

    http://www.careervoyage.co.uk/event/herminia-ibarra-on-making-the-transition-to-leadership/

    Is this a bug?

    #946604
    Barry
    Member

    Hi Ben,

    That could be a bug for sure – but can you confirm that you do have a free ticket set up for the same event (albeit it may not currently be active)?

    Thanks!

    #946843
    Ben
    Participant

    Hi. This is what shows in the edit event in WordPress admin. So you can see that they have a lot of ticket prices that have imported. Only the £37.50 should be active as I understand it.
    Event Admin

    The front-end shows ‘£0.00 – £37.50′ in some places but just ‘£37.50′ in the book now iFrame panel.
    http://www.careervoyage.co.uk/events/
    http://www.careervoyage.co.uk/event/herminia-ibarra-on-making-the-transition-to-leadership/

    And on Eventbrite… just the £37.50:
    http://www.eventbrite.co.uk/e/herminia-ibarra-on-making-the-transition-to-leadership-tickets-15418798040

    #946904
    Barry
    Member

    Hi – thanks for your patience!

    I can certainly replicate if I set up a range of tickets where some are on sale and some are not yet on sale — and I’m inclined to agree this is a bug.

    I’ll log a report for this and we’ll aim to address it as quickly as we can (though, since we’re in the middle of the final QA steps right now for the very next release, it may be more than one cycle before we can properly evaluate this one).

    Thanks so much for reporting this 🙂

    #946911
    Ben
    Participant

    OK thanks for getting back to me.

    #946919
    Barry
    Member

    No problem. I’ve linked this forum topic to the bug report on our internal issue tracker and, as and when we progress things, we’ll do our best to post updates in here.

    Thanks again!

    #965834
    Leah
    Member

    Hi there,

    Thanks again for your post. We wanted to get in touch and let you know that although we weren’t able to address this issue in our upcoming 3.10 release, it is still very much a priority. We have a ticket in our system and will be investigating a solution to be released in a future version. Thank you for your patience and support while we work on this!

    Cheers,
    The Events Calendar Team

    #1001886
    Leah
    Member

    Hello,

    Thank you so much for reporting this. We are happy to tell you that a solution to this issue is part of our upcoming 3.12 release! We are doing the final testing and then the new version will be released. Keep an eye on your dashboard Updates page!

    If you experience any difficulty with the update or find that the issue you reported in this thread is not resolved in 3.12, please open a new thread and we can help you. Thank you for your patience and support as we work to improve our plugins!

    Best,
    Leah
    and The Events Calendar team

Viewing 8 posts - 1 through 8 (of 8 total)
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