Premium plug-ins

[Holli]

I have already renewed two plug-ins (Events Calendar PRO and Community Events) but this site tells me the licenses have expired. Also, I cannot figure out how to get the new versions downloaded to my site.

[Courtney]

Hi Holli

Our records indicate that your account has these plugins, but that they expired at the end of November. Is there a chance that you have more than 1 account with us?

Thanks
Courtney 🙂

[Holli]

We do not have more than one account. When I go to my license keys the plugins have the license keys that we received via email on Nov 30 and it says that they will auto-renew in November 2018. But it still says up top that the licenses have expired and I can’t figure out how to get the updated versions onto my WordPress sites.

[Courtney]

Hi Holli

Can you forward your email to

support [at] theeventscalendar [.] com

Our records indicate that you purchased a 1 year license in November 2016 which would mean that they expired in 2017. The only way to get an update is to have a current license.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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