Pre-purchase questions

[Jen]

Hi,

I am trying to figure out which ticketing plugin is the best choice for my organization. We sell tickets to community theater events. There are two types of tickets per event – student/senior tickets and adult tickets. I need to be able to set a total number of tickets for the event, as the number of tickets purchased by each class may vary. Moreover, we want to be able to do early bird discounts, group sale discounts, 2-for-1 blast sales, etc. It would also be good to be able to pull a record of who showed up to an event (I know we can scan the tickets with a QR reader to verify they are good, but can we then download a list of which tickets were used versus not?) as well as log in offline sales for things like purchases at the door. Can your plugin handle these requirements?

[George]

Hey Jen,

Thanks for reaching out and for your interest in our plugins! Our ticketing solutions partially support the things you’ve listed here, although some things it does not support. I will elaborate on these details below in specific responses to the features you listed:

#1. Shared Stock

I need to be able to set a total number of tickets for the event, as the number of tickets purchased by each class may vary.

What you describe here is one of the most-requested features in our ticketing plugins, “Shared Stock.” This will allow you to create a “cumulative” ticket stock, so that any number of various ticket “types” can be sold, up to the total stock number and then the event is sold out.

At this time, this feature is NOT supported in our plugin. But we’ve been working very hard on it and it should be released in our next plugin update or the one after that. I cannot provide a specific ETA for when these features will arrive, but they will hopefully be in our ticketing plugins before summer is fully upon us and it does seem like we’ll be able to be well ahead of that goal.

At this time, you have to add a stock amount for each type. So, you unfortunately could not do something like, “300 Tickets for the event.” You would have to specify “100 senior/student tickets, 200 Adult Tickets”, and so on. 🙁

#2. Discounts and Deals

Moreover, we want to be able to do early bird discounts, group sale discounts, 2-for-1 blast sales, etc.

Our ticketing plugins themselves do not handle discount codes, checkout process, or anything like that. These features are features of whichever eCommerce plugin you use on your site, which our ticketing plugins then just “plug in” to. So, for example, WooCommerce is the best eCommerce plugin; and WooCommerce itself DOES come with support for coupon codes out-of-the-box, and then also has extensions you can buy for it that allow for early-bird/”time-based” discounts, group sale discounts, 2-for-1 deals and bulk-buy deals and all of that.

I’m sorry that even more software is required for those extra checkout features, but you can check out all of the available WooCommerce Extensions here → https://www.woothemes.com/product-category/woocommerce-extensions/

#3. Attendees Management

It would also be good to be able to pull a record of who showed up to an event (I know we can scan the tickets with a QR reader to verify they are good, but can we then download a list of which tickets were used versus not?) as well as log in offline sales for things like purchases at the door.

Our ticketing plugins DO have complete “Attendees Management” features; each ticketed event has an Attendees List that, yes, you can use the QR Scanning feature to “check people in” and such, and you can then download, print, or email this list at any time 🙂

This does not include support for offline sales, unfortunately, unless the specific tickets bought at the door exist on the Attendees List already.

I’m sorry for the mixed bag of feature support—please let me know if this information is helpful, and if there are any other questions I can address here!

Sincerely,
George

[Jennifer]

Thanks very much! As to #1, since you integrate with WooCommerce – could I not just put my ticket in the store as a variable product to solve the problem about different prices for the same ticket? Do you have a sandbox version that presale customers can play with to try that out?

[George]

Hey @Jennifer,

Unfortunately “tickets” are registered as normal products or “simple products” in WooCommerce — a “variable product” is another type of product type completely, and so its features are unfortunately not support by our ticketing plugins at this time.

As far as sandbox versions and such, we do not have a demo like this at this time 🙁 It’s another project under active development but will likely not be a reality for at least several more months from now, and this is the best case scenario.

Sorry to bear some of this bad news! Please let me know if there’s anything else I can help with.

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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