Posting event

[ckas]

I have a post yr event button on my website whatsoninadelaide.net.au for people to post their events however recently when people click on it it doesnt go to the form. I therefore renewed my license, which didnt autorenew bc new credit card. The new code didnt work either. This is very frustrating that i cant email someone and get quick support

[George]

Hey @ckas,

Can you clarify exactly what you mean by what you wrote in the following quote?

I have a post yr event button on my website whatsoninadelaide.net.au for people to post their events

Do you mean that you have coded a special button and so this button is not working?

Or do you mean that this is just a link that goes to the Community Events Submission URL on your site, and the button works fine but brings people the Community Events submission page URL itself is not working? So the button leads to a 404 page, for example?

I’m sorry that you’ve been frustrated with support so far – I hope you don’t think forums here are a “downgrade” from getting email support, because that is not the case at all. Posting in the forums lets our support team tend to issues more rapidly, and allows support exchanges to be public so that a) we are held accountable for treating users well! and b) other users can search the forums to see if their issue already exists; thus they might be able to use that thread’s solution and have things working much fast than having to start a whole new conversation…

Just some insight into our support process! We’re happy to help and take your issues seriously; let me know about the questions I posed earlier in this reply, and we’ll go from there! 🙂

Sincerely,
George

[ckas]

Hi George, firstly, my apologise for my comment about being frustrated.I misunderstood the function of this platform. I thought this platform is for the general public to help me. Thank you for your prompt response. The button doesnt go to an error page it goes to a page similar to my front page but just the header and footer and no content. It used to go to the form where people add their event. Thank you

[ckas]

hi george it now works. What seems to have happened was the product key/code etc that i got after the paying didnt register last night but today it registered and the button works.Thank you.

[George]

Glad to hear it @ckas! Thanks for the update 🙂

Cheers,
George

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