Help Desk

possible to set redirect url from eventbrite to custom thank-you page

  • Posts: 2 Topics: 3
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    Hi,

    probably I missed something here, but is it possible to set a link to a custom order-completed page which will load when returning from the checkout process at eventbrite.com? I tried to set it in the Application Details -> Application URL within the Eventbrite.com App Management, but that didn’t work. I keep being redirected to my homepage/startpage.

    thanks for helping
    regards,
    Sebastian

    Posts: 5130
    | Permalink

    Hi Sebastian,

    Thanks so much for reaching out again!

    One thing that you can try is to add the following extension, which will add a redirect option in Events Settings < Tickets.

    tribe-ext-rsvp-thank-you

    Let me know how it goes!

     

    Thanks,

    Jaime

    Posts: 2 Topics: 3
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    Hi Jaime, thank you for your reply. I don’t think this will help me, as I’m not using events tickets anymore since I switched to eventbrite tickets. I thought there might (or should 😉 be some setting either within the eventbrite tickets plugin or the app settings at eventbrite.com to be redirected to my thank-you page…
    but this doesn’t seem to be the case, right?

    cheers,
    sebastian

    Posts: 5130
    | Permalink

    Hi Sebastian,

    I’m sorry that the solution I provided wasn’t what you were looking for.  If you event remains associated with Eventbrite, you could try to create custom order confirmations through Eventbrite, using this tutorial:

    https://www.eventbrite.com/support/articles/en_US/How_To/how-to-create-custom-order-confirmations?lg=en_US

    Let me know how it goes!

     

    Thanks,

    Jaime

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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