Plugin says I need a multi-site license, but I only have one ecomm site

[Gregg]

Hi there – just bought the event tickets plus for my website at http://store.wholehealthchicago.com/ . This is a two-site multi-site install. This multi-site is for a medical practice, they use one site here http://wholehealthchicago.com/ for the doctor bios and patient info, and one site here http://store.wholehealthchicago.com/ for selling nutritional supplements and (hopefully) tickets to learning seminars (that’s what we need Event Tickets Plus for). However, now the plugin is telling me that we need a multi-site license, and I really don’t think that is fair. We have one site we need this plugin for (at a cost of $89) and I will not be using this on any other sites in this install, so I don’t think it’s necessary (or in the budget) for this client to have to pay $349 for a multi-site license. Can someone please help me with this?

[Gregg]

I need an answer to this question, I am under a deadline and have been waiting all day for an answer.

[George]

Hey Gregg,

The pace of our support exchanges is one reply every 24–48 hours, as elaborated upon here: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Please read that page before responding.

A reply is forthcoming, but I wanted to post this first so that you can set your expectations accordingly.

— George

[George]

As for your issues with the license, it sounds like you don’t, in fact, need a Multisite license.

Please check out this page to learn what the exact rules are for needing a Multisite license: https://theeventscalendar.com/knowledgebase/multisite-license/

Our plugins unfortunately are not “smart” enough to tell how a plugin is being used, so all it detects is that it is activated on a multisite network — and then displays the message you see, which mentions the Multisite license.

This is inconvenient and we are indeed working on a better way to detect how a plugin is being used on a Multisite license, so that the message only displays when truly appropriate.

Until then, you can ignore the message and use our plugins without issue.

I hope this information helps!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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