plugin not working

[Young]

I have installed and reinstalled the event tickets plus software a number of times and it is not working. When I put in the license key it tells me it is not valid. Please help!!

[Geoff B.]

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[Young]

This reply is private.

[Geoff B.]

Good evening Young,

Thank you for your system information.

There are a couple of things that I am noticing in your installation:

Normally, you should deactivate the previous version of the plugin (Woocommerce Tickets). In fact, if you haven’t done so already, could you just make sure that you have followed the steps described here: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Secondly I am noticing that the Event Tickets plugin is not installed on your site (and it is required to run Event Tickets Plus properly: https://wordpress.org/plugins/event-tickets/ 

Could you go through these steps and tell me if your issue still persists ?

Best regards,

Geoff B.

 

[Young]

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[Geoff B.]

This reply is private.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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