Plugin not recognizing new license

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  • October 8, 2014 at 1:19 pm #797109
    srsackman
    Participant

    I renewed my licenses for Pro and WooTickets on Aug 14, 2014, and my account page indicates I’m under license until next August. Yet I just noticed that neither license is being recognized on the plugin’s Settings page. I am gettint the ‘Sorry, this key is out of installs’ message. Please advise. Thank you.

    October 9, 2014 at 6:38 am #798591
    Barry
    Member

    Hi srsackman,

    Is it possible that you or someone else has used the license key on another site? Or might you have used it on a test site with a different domain, as well as the live site?

    If so what I’d recommend is viewing the license key management page here at tri.be and disconnect the license key. Then, visit your site’s license key setting page and re-enter it.

    Does that help?

    October 22, 2014 at 7:51 am #827017
    Barry
    Member

    Hi! It’s been a while so I’m going to go ahead and close this thread (and so it will no longer be monitored by staff). If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

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