PLEASE RESPOND!

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  • May 27, 2018 at 9:24 am #1539739
    Paul Browne
    Participant

    THERE ARE A NUMBER OF POSTS THAT ARE WAITING RESPONSE FROM YOU GUYS. WHEN YOU WILL RESPONSE? PLEASE TELL ME THAT WHICH TIME ZONE DO YOU GUYS FOLLOW?

    May 28, 2018 at 9:05 am #1540122
    Jennifer
    Keymaster

    Hi Paul,

    We have team members in various countries, but in general we offer support from Monday to Friday during regular North American working hours. We do sometimes also reply outside of that time range, depending on our available resources and the current support volume. You can read more about this here in our forum guidelines. During the week, we typically respond within 24-48 hours, although we do always try to respond much sooner (and usually do)!

    I apologize that our support hours were not clear, but as we are now back from the weekend, we will be happy to continue working with you in your other support threads! I’ll go ahead and close this one out to keep things organized.

    Thanks,

    Jennifer

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