Please check my requirements against wootickets

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  • #47491
    Wolfgang
    Guest

    Hi,
    please check if the following requirements can covered by wootickets:
    there is an music festival over 3 days.
    the customer can buy 3 different ticket types:

    daily ticket day 1
    daily ticket day 2
    daily ticket day 3
    festival ticket (all days)

    every ticket has a different price.
    the customer can buy as much tickets as he want.
    his personal data is only used for the payment process. the tickets shouldnt be personalised. even the customer must not give attendee data for each ticket he buys. that means: if a customer buys 20 tickets, he only have to give personal information one time. every ticket has a unique code. also, if one customer buys several tickets. we dont want multimuser tickets with one code for a group of persons.
    if the customer bought the ticket, he gets an automatic email. even we get an email. if we provide bank transfer as payment method we are able to change the payment status and send the ticket manually.

    every ticket has a valid date (from-to?) which is saved in the database (we would develop a scanning software that checks the unique code at the ticket against the database by comparing the current date with the valid date stored for the ticket)
    if the ticket has been scanned, it should be marked as used (by updating a special field at the database).

    it is possible to customize the style of the e-tickets even the whole frontend and e-mails.

    we also sell hard tickets via presales stores. for them we have to generate a couple of unique id’s to print an barcode/qr code on our tickets. the tickets can assigend to some dummy users. its just important, that they are in the database for checking in via our software at the gate. there have to be a import function (csv etc) in the system or alternatively a manual database import should be possible without hurting any database constraints or something like that.

    is it possible to use all woocommerce payment extensions with this plugin?

    we have deep php/css/html/wordpress etc. knowledge available.
    please tell me what of our requirements can fit by the software itself and for which part we have to develop some custom solution.

    thanks in advance and kind regards
    wolfgang

    #47516
    Barry
    Member

    Hi Wolfgang.

    Great questions, let me try to answer them in turn.

    The customer can buy 3 different ticket types: daily ticket day 1, daily ticket day 2, daily ticket day 3, festival ticket (all days)

    WooTickets has no inherent concept of a ticket that covers multiple events (which is how each individual day would be seen) – so this is one area where you might need to do a little customization or else think of a workaround.

    his personal data is only used for the payment process. the tickets shouldnt be personalised. even the customer must not give attendee data for each ticket he buys. that means: if a customer buys 20 tickets, he only have to give personal information one time

    This is indeed how the current version of WooTickets functions. One person purchases x tickets and is not solicited for extra information about the individual attendees.

    if the customer bought the ticket, he gets an automatic email. even we get an email. if we provide bank transfer as payment method we are able to change the payment status and send the ticket manually.

    Again this is generally how it works, except that as the tickets are set up as regular (shipped) WooCommerce products the order may not be automatically marked as complete (and so that may have to be done manually even where the payment has been made via PayPal or a similar service), though this depends on your choice of payment gateway and some users have found a convenient workaround by setting the product type to virtual/downloadable.

    every ticket has a valid date (from-to?) which is saved in the database (we would develop a scanning software that checks the unique code at the ticket against the database by comparing the current date with the valid date stored for the ticket)

    So currently the ticket is pegged to an individual event and so it would definitely be possible to find the events by querying for the event corresponding to the ticket.

    However, I don’t believe those dates are recorded immutably against each ticket sale so if the event dates changed after the sale was made then effectively so would the ticket dates.

    it is possible to customize the style of the e-tickets even the whole frontend and e-mails.

    It is indeed possible. Customizing the PDF e-tickets in particular can be quite involved however and isn’t something we would be able to help with.

    we also sell hard tickets via presales stores. for them we have to generate a couple of unique id’s to print an barcode/qr code on our tickets. the tickets can assigend to some dummy users.

    Again WooTickets isn’t set up specifically to facilitate this, so you might need to investigate how best to accomplish this.

    is it possible to use all woocommerce payment extensions with this plugin?

    Absolutely. WooTickets builds on top of WooCommerce but fundamentally the checkout experience and payment system is the same is it is without WooTickets.

    Regards,

    Barry

    #979030
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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