Placing a ‘manual’ order for orders over the phone or face to face

[Richard]

Hi

I have my site setup for customers to buy tickets directly and that is working fine. It’s a simple event where we ask for first name, surname and dietary requirements of each attendee as part of the order process.

Now I need the option to add a manual order. The process of adding a ticket as a new product not he WooCommerce ‘add an order’ screen works fine but then it doesn’t allow me to add any of this extra info in so the order email looks odd as it has the information missing, it also means I don’t collect the information.

How is it possible for me to go through the same order process but then take payment a different way from the customer such as cash or cheque but then they still have the same experience and everything is recorded in the same way?

[Richard]

Hello – any update?

[Cliff]

Hi, Richard. Sorry for the delayed reply here.

In this situation, I typically recommend that you just go to the site like they could and enter all the information for them: their name, email address, additional information, etc.

This is the only way to make sure your inventory numbers and additional information fields are fully completed as expected.

You may need to temporarily enable a different payment method or just enter their payment details in the WooCommerce checkout form for them (check with your PCI compliance officer about this first though).

Please let me know if you have any follow-up questions on this topic.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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