Place Order Screen not loading

[oraboard101]

I am running the Events Pro and Woocommerce. After completing the billing details page and hitting the button “place order” and the screen loads indefinitely. I will get a confirmation email of the order but the event available tickets do not register.

[Barry]

Hi: sorry you’re facing difficulties.

So with regards to the time it takes for the order screen to complete, can you confirm if this is generally a problem on your installation with WooCommerce (perhaps by creating a regular, ie non-ticket, product and attempting a test purchase) ?

I will get a confirmation email of the order but the event available tickets do not register.

Can you confirm if the orders are marked as complete? If not and you update them accordingly, are the ticket emails then dispatched as expected?

Thanks!

[oraboard101]

Yes, the orders are marked as complete in woocommerce products. I receive an email with the order information but the customer does not receive the email. I have tested the order screen out with different products and all of them load indefinitely. Thanks for helping!

[Barry]

OK, so that particular issue with the order screen taking a long time to finish loading is really something you’d have to speak to the team at WooThemes about, since it doesn’t sound particular to our plugin.

Regarding the emails, is it possible they are being caught up in spam filters? If you place a test order and look within your own email account’s spam/junk folder do you see them there?

[oraboard101]

You were correct it was in the Spam folder. I will check with the theme folks. Thanks for your help Barry!

[Barry]

My pleasure 🙂

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