PHP Fatal error: Call to undefined function tribe_is_week()

[Darren]

Hi, woke up this morning to discover that a site is offiline.
Looking in the error logs I have this..

[09-Jun-2016 10:38:31 UTC] PHP Fatal error: Call to undefined function tribe_is_week() in /home/dev/public_html/wp-content/themes/Avada/functions.php on line 280

Is this related to the update issue and what do I need todo to fix it please?

I can’t login to wp-admin

[George]

Hey @Darren,

Sorry to hear this!

1. That function exists in Events Calendar Pro. Do you have Events Calendar Pro installed and activated on your site?

2. Also, to the best of your knowledge can you remember what version of Events Calendar Pro it might be?

Thank you,
George

[Darren]

Hi George,

Pro is installed. The error occurred because of the update (automatic) to 4.2 last night (my UK time).
I’ve gone back to 4.1.2 and the sites working again. However obviously at some point im going to want to update to 4.2 but its going to cause issues with the Avada theme (V 4.0.2) I have installed so im not sure what to do?

[George]

Hey @Darren,

Thanks for following up. I’m glad to hear that going back to 4.1.2 was both possible and is a temporary solution for now.

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⚠️ Now that your site is temporarily up-and-running again, can you post your site’s “System Information” here to help us investigate? Here’s how ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

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Troubleshooting the Error Message

The 4.2 updates do not remove that tribe_is_week() function or anything…the tribe_is_week function is there regardless; I cannot reproduce the error you describe; and we have no other reports of the error.

So, here is what I would recommend:

1. Update The Events Calendar first.
2. Then update Events Calendar Pro.
3. What do you find?

If the errors arise again, then I would recommend this:

1. Roll back to 4.1.2
2. Temporarily activate a default theme on your site, like Twenty Twelve or Twenty Sixteen.
3. Update The Events Calendar first.
4. Then update Events Calendar Pro.
5. What do you find?

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☝️ I’m sorry to recommend all of these steps, along with sharing system information—I just unfortunately cannot think of another useful step here because we cannot reproduce this error, and the function does still exist within Events Calendar Pro.

Thank you!
George

[Darren]

This reply is private.

• This reply was modified 9 years, 11 months ago by Darren.

[George]

This reply is private.

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