Photos not showing in Events?

[Thomas Bliss]

I have looked at all of the discussions on the topic of photos not showing for events, I have followed the advice and Im still not getting photos to show up.

I can add featured images and galleries in WooCommerce Products, just nothing shows up in Event Calendar Pro.

[Thomas Bliss]

This reply is private.

[Neill]

Hi Thomas,

Thanks for your note and for looking through the forums to see if there was any relevant info to help you in your particular case.

Just a few details that can help us dig a little deeper for you. First of all have you tried deactivating your theme and see if the featured images work in something like WP’s twenty thirteen or twenty twelve? If not I’d suggest that first and foremost, as it will narrow down the scope of where to look for the issue.

After that can you give us a URL of an event that has a featured image in use? Or maybe all of them already do, but knowing that would be valuable.

Also do you have a test environment for this site to work with? We just released 3.1 of this plugin and it would be great to check and see if an upgrade helps the situation, but I don’t want to push you into that until you are ready, so a test environment would be a great option for that.

Let me know what you find when reverting to a default plugin and we’ll take it from there.

[Thomas Bliss]

Hi Neill,

I turned everything off, switched to twenty13, and still not showing.
No Images in related events either

I added images to this event:
http://northwestresponse.com/courses/online-cpr-first-aid-aed-professional-healthcare-first-responders-1207/

Viewed in photo-view, and no images.
http://northwestresponse.com/first-aid-courses/photo/?action=tribe_photo&tribe_paged=2&tribe_event_display=photo

I can only add images if I edit event in WooCommerce.

I cant do a testing environment, right now, perhaps at a later date. Would you like access to my admin?

[Neill]

Hi Thomas,

Just to confirm, the images you have added to this post: http://northwestresponse.com/courses/online-cpr-first-aid-aed-professional-healthcare-first-responders-1207/ are featured images?

Neill

[Thomas Bliss]

Yes sir. One featured, and one gallery image.

[Neill]

Thomas,
From what I can see here in the code, your theme is not treating the image as a featured image: http://d.pr/i/x3jh

In that screenshot you can see the featured image tag in green – and then it moves on to the content. The content is the adding your image as part of the post.

I’m going to have a developer take a look at this and see if there is anything that they can determine.

One thing I would like to confirm how does this theme allow you to add a featured image? Do each of the posts have a field like this: http://d.pr/i/q9Cc? Sorry to ask but its good to get all the simple questions out of the way first 😉

Neill

[Thomas Bliss]

Hi Neil,

Yes my theme allows for featured images in blog post, I have them on my blog pages.

Tom

[Thomas Bliss]

Neil…. I just looked again. That image is not a featured image, its added to the event page. My featured images are not being shown at all.

I do not have the option of adding Featured images in the new event page, only in woo commerce.

[Neill]

Hi Thomas,

So are you saying that the Featured Image field on the back end like here in the screenshot: http://d.pr/i/msCf?

If so can we go back and change the theme again to a default theme and see if that option then appears. If it does, try adding a image at that point and see if the featured image works at that point. If we can determine that the issue is the theme and the plugin not playing well together, then I can take it a step further with one of the developers and see if we can find a workaround or something to point you in the right direction.

Neill

[Thomas Bliss]

The only place I can add a featured image is on the back end… correct. The Event creation page does not have a featured image optionin my theme, only in woo commerce. But in woo commerce the featured images that are added, do not show up. I switched to twenty 11 and the add featured image, was there? I hadn’t seen that before when I switched. I have added a featured image to the event, and it stuck even after switching back to my theme.
http://northwestresponse.com/courses/online-cpr-first-aid-aed-professional-healthcare-first-responders-1207/
So the issue is the theme and plugin not working well together.

[Neill]

Great! – Thanks for taking the time to confirm this Thomas – makes our job a lot easier. I will get with a developer about this and see if we can get to the bottom of it. Hang tight and I’ll get back to you asap.

Neill

[Neill]

Hi Thomas,

Ok one thing I’d like to confirm: Have you checked that the Featured Image option is switched on in the screen options at the top of the page? http://d.pr/i/2C9N – in this screen shot its the last checkbox. I have a feeling its not the issue, but good to rule that out.

I also spoke with a one of the guys on the team that has some experience with themes like these. Some themes like this seem to switch off the featured image option for posts outside of what they consider a blog post. Since this is not our code to play with, I would suggest contacting the themes author first and ask if there is a way to switch this functionality back on, or show you how to add it back? I believe this is the link to their support forum: https://support.truethemes.net/

Thanks Thomas,
Neill

[Thomas Bliss]

I dont even have an option to turn on a featured image in the screen options.

I’ll try to contact a TrueThemes tech person.

Thanks Neill

[Neill]

If that option doesn’t exist in the screen option then I think we’ve landed on the issue. Thanks again for the update. This might be handy to know for future users with this theme. If its ok with you I’ll leave this ticket open for a few days, and if you get a response and feel like filing us in on what they said that would be great!

Good Luck!
Neill

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