Photo View not working in IE9

[Deborah]

Just launched a site, plugin seen at http://randallsisland.org/events, and photo view is not resolving on IE9.

Thoughts?

Screenshot: https://www.dropbox.com/s/ao2jhnjj1o8neae/image001-2.png?dl=0

• This topic was modified 10 years, 1 month ago by Deborah. Reason: added system info

[Barry]

Hi Deborah,

I’m sorry to hear you are experiencing difficulties though I’m afraid to say I don’t seem able to see the problem (using either IE9 on Windows 7 or with the latest Edge browser in IE9-legacy mode running on Windows 10):

Can you confirm if:

• This is happening on multiple machines or just one specific PC that is running IE9?
• If you see comparable problems when you visit our demo site in the same browser?

Thanks!

[Deborah]

Great idea! We tested on your demo page and see the same problem! In PhotoView, no events are displayed.

Unfortunately yes, this is occurring on more than one device. I’m working on getting you the details on the second machine (IE9) this is happening on, but the first is running the following:

Firefox 45.0
Windows 7
1920×1080
Javascript – Enabled
Flash Version – 21.0.-1
Cookies – Enabled
User Agent Mozilla/5.0 (Windows NT 6.1 v:45.0) Gecko/20100101 Firefox/45.0.

[Barry]

Hi Deborah,

Unfortunately I am still unable to replicate. I see you noted down use of Firefox 45.0 – are you seeing the issue with that browser also? Also, if you open your browser console in any browser where you see this problem, do you notice any errors?

Thanks!

[Deborah]

Correct, we see the issue in Firefox 45 (latest install).

[Deborah]

No other errors noticed, the other views work fine. Is there something specific we can run (Debug?) that would tell you more?

[Barry]

That’s really odd.

I should highlight before we go much further that it would be very hard for us to support all browsers on all operating systems. In this case, we’re talking about Windows 7, for which mainstream support has ended, as well as IE9, which has not been supported by its vendor at all for quite some time.

The fact that you see the same problem when running a very recent build of Firefox, though, is concerning – but it’s such a popular browser I would anticipate many more users reporting this issue if it was a widespread problem.

That to say, it sounds like this set of issues is specific to either Windows 7 or else that’s incidental and there is some other factor at work. Is there anything else I would need to know about the environment in which you are using these machines? For instance, are these machines running behind a corporate firewall or do they have any additional security measures in place a ‘normal’ PC might not have, or anything of that order?

Is there something specific we can run (Debug?) that would tell you more?

There is 🙂

Let’s focus on Firefox for the moment. Please navigate to photo view on our WP Shindig test site and open the browser dev tools (normally: Ctrl + Shift + I). Do you see any errors being reported in the console tab?

Leave the dev tools/console open and refresh the page: any other errors?

[Deborah]

Thank you, we found an error! Screenshot available here: https://www.dropbox.com/s/q2wubly86riuknp/image001-2.png?dl=0

[Deborah]

More:

https://www.dropbox.com/s/l9hqdczfkdtrg1m/image001-3.png?dl=0
https://www.dropbox.com/s/aqcnihh74umxpa1/image001-4.png?dl=0

Let us know what else you need!

[Deborah]

Last:

https://www.dropbox.com/s/2k8idglun3pz3pm/image001-3%20copy.png?dl=0

[Barry]

Thanks!

Unfortunately, though definitely worth a try, I suspect those are false positives: the Google Map errors in particular have no bearing on this (they’re a known problem) and the isotope layout issue does not seem to trigger the same problem for me when I test the site with the latest version of Firefox.

So, again, this seems rather specific to you, the computers you are using or the network they are on: can you follow up on my questions about the environment you are trying to access these sites from?

• Do you have access to machines running something other than Windows 7? Do you see the same issue then?
• Does the same thing crop up if you switch to Google Chrome on the same machines, if that’s something which is available to you?
• Are you behind any kind of firewall or do you have any security software running that might impact?

Again, we are unable to replicate and I’d expect far, far more reports if there was a general problem impacting Firefox users in this way.

[Deborah]

Correct, the Google Map error appears no matter what browser I’m using, so I’ve been ignoring them – I was really hoping the isotope layout would be it, as I’ve only seen that error on the impacted device!

I will get back to you shortly on your questions.

Thank you Barry! We love your plugin, so we appreciate you taking the time.

[Barry]

Great – hopefully we can close in on the issue!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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