Broken Featured Image After Upload

[SARAH WITIUK]

When a event is submitted hrough Community Events, the featured image is not uploading properly, resulting in a broken image or no image at all. Happens for some submissions but not others.

Please adivse if there is anything I can do, or if this is a bug that needs to be fixed by your developers.

[Geoff]

Hi there, Sarah! Thanks for getting in touch and sorry that you’re hitting some trouble with image uploads in Community Events. Hopefully we can figure it out here together. 🙂

It’s certainly odd that images would be break when uploaded using the Community form. It’s even more odd that it only seems to happen for certain events.

I’ve been trying to recreate the issue myself but have been unable to. I’m using the latest version of the Community Events plugin (3.8.2) with the latest versions of The Events Calendar and PRO (3.8.1). Can you confirm that you are also using the latest versions.

I noticed that the images seem to work in List view, but not in a Single Event view. For example, the image for the 2014 Vital Signs Launch event works when it is in list view here, but not when viewing the actual event.

What’s interesting is that the image URL is different in each case. Here it is when it works in List view:

http://www.queensevents.ca/wp-content/uploads/2014/09/FB-Logo1-250×250.jpg

And here it is in the Single Event view when it is not working:

http://i0.wp.com/www.queensevents.ca/wp-content/uploads/2014/09/FB-Logo1.jpg?resize=288%2C288

Notice that the second URL is both prepending “io.wp.com/” and appending “?resize=288%2C288” to the image.

Are you running any additional plugins that would cause this to happen? For example, I see you are running the Jetpack Photon add on, which could have an impact here. Can you try disabling that to see if it makes a difference?

Give that a shot and let me know what you find. 🙂

Cheers!
Geoff

[Geoff]

Hey there, Sarah! Just checking in to see if there’s been any further update or if you still need assistance on this one–let me know. 🙂

Cheers!
Geoff

[SARAH WITIUK]

Hi Geoff,
Problem still in uploading photos
Similar issue with Facebook Events – the image doesn’t load from the Facebook API

[Geoff]

Hi there, Sarah! Thanks for following up. 🙂

Were you able to disable the Jetpack Photon add on? Did that make a difference?

If that doesn’t work, could you try temporarily activating the default Twenty Thirteen theme, to see if the issue happens there as well?

If disabling the theme fixes it, that’s good news! It means we have narrowed the issue down to a theme conflict.

If the issue is still there when using the default Twenty Thirteen theme, then we can try testing for conflicts with other installed plugins. Using the Twenty Thirteen, please try deactivating all of your plugins, except for the ones from Modern Tribe. Does that solve the problem? If so, reactivate the plugins one at a time until the issue pops back up, then tell me which one was causing the issue.

These steps are also outlined here if you want some more details on how to test for conflicts.

Give those steps a shot and let me know what you find.

Cheers!
Geoff

[Geoff]

Hey there, Sarah! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to open a new thread. We’d be happy to help. 🙂

Cheers!
Geoff

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