Sorry to hear this, Frank!
We can help out. First, however, instead of posting without an account into our Pre-Sales Questions forum, can you log into your account on this site which has a premium license? Then, post to a premium support forum.
Sorry for this added step. We try to keep the Pre-Sales Questions forum very strictly for only Pre-Sales Questions, and only provide our premium technical support in our premium forums.
I’ll close up this thread to facilitate this change—see you in the premium forums!
Thank you,
George