Permalinks – 404 errors

[jazzinconcert]

Hi,

i have this problem:

With standard wp link structure all views (month, list, photos etc) are working for the “all” events page and also for the category pages.

Switching to “pretty links” causes 404 errors on category pages in all views except the list view.

List view is working on all pages.

Please help 🙂

Thanks

[Cliff]

Hi Jazzinconcert.

Could I please ask you to share 2 bits of information?

1)

Could you please share a screenshot of your wp-admin Permalinks settings page?

2)

Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

 

Looking forward to your reply

— Cliff

[jazzinconcert]

This reply is private.

[Cliff]

Thanks for your system information and comments. (Hey, I see you have a couple of my personal plugins active: BigTextDMS and Icon Font Shortcode. Cool!)

One of the reasons I asked for the Permalinks screenshot is to see if you had “index.php” in there (PATHINFO permalinks) because there was a bug with those — but you do not.

I tried to visit your site to click around and test things out, but everything is just “coming soon”.

Since I cannot access your site and cannot recreate your 404s issue, my best guess is a plugin or theme conflict.

 

You said:

When i switched to twenty fourteen disabling all the plugins in pretty links mode there is no 404 but it says there are no events.

It’s great that you tried that troubleshooting step, but I can’t really help any further without access to browsing the site’s Events pages. Are you sure the events you’re expecting to appear are actually published and occurring at the time you’re expecting?

Regarding:

One more thing: The map view isn’t working in standard mode nor in pretty links mode. The Map is shown but it shows me Africa and no places/locations are marked (should be in Germany)

I’m not sure what you have set for your lat/long, but latitude zero, longitude zero would put you right off the coast of Africa. Maybe your lat, long is set to 0, 0. Or maybe the address you entered couldn’t be geocoded and it defaulted to 0, 0. Anyway, you should open a separate support ticket for that issue if it’s still happening after your permalinks issue is resolved.

Let me know if you’d like to open up the site so I can browse it or if you’ll resolve it yourself.

[jazzinconcert]

This reply is private.

[Cliff]

This reply is private.

[jazzinconcert]

It’s open now

[jazzinconcert]

This reply is private.

[jazzinconcert]

This reply is private.

[jazzinconcert]

This reply is private.

[jazzinconcert]

This reply is private.

[jazzinconcert]

Hi Cliff,

it’s sunday 🙂

I moved my domain to a managed server and did a clean manual WordPress install!

In my old installation i got absolutely no errors in the debug bar.

I installed the events calendar (puplic version) and created some events in different categories.
Setting the “pretty links”.

This all with the Theme Twenty Fourteen.

Then i created the menu with all the categories and of course the all events link.

The all events link worked but when i switched to the categories i got the message page not found.

Ok…what now

I deactivated on the server the apache mod_rewrite function – result page error
I activated the mod_rewrite on Apache – result page available

I clicked the categories – result page not found

I clicked the “all events”link – result everything available
I clicked the single event – result everything including google maps available

Then, and now it’s getting really WEIRD, i clicked again the categories – result it’s working !?!

Do you understand this ???

This is all done with the public version of TEC and the Twenty Fourteen Theme
PlugIns installed: Updraft Plus, Under Construction, and Post Duplicator.

The next step will be to install TECpro, Filter and Community Events.
And then, of course, install the Pagelines DMS 2 framework.

I will keep you informed what’s gonna happen.

Thanks
Thomas

[jazzinconcert]

Hi Cliff,

i spend the last days a lot of time getting deep into the operation with TECpro.

Using the theme twenty four with almost no other plugins installed.

I give you a short review about what my experiences are:

If i stay in this area: http://domain/konzerte/ (konzerte = events)

View as:
list
month
week
map
photo

are working !

Even view as day gives me a feedback in a blue box : no matching events found for… Please choose another date.
What is ok because on that day no event has been published.
But to the end-customer this is a little bit confusing because there are no arrows or something like that (e.g. in Month view) to switch to the next day. You have to click on the date field in the main TEC search bar what you don’t anticipate if the TEC search bar is closed.

Switching to the individual categories using the WordPress menu

(e.g. http://domain/konzerte/kategorie/blues/ )

View as list is working!
View as map is working!

View as

month
week
photo
day

give the result: No RESULTS have been found!

That’s the big point: The difference between MATCHING EVENTS and NO RESULTS.

No matching events deals within the template but NO RESULTS gives, depending what theme, framework, page or post template someone is using a 404! error. What really is not a 404! just a filtering issue.

I think thats the reason we can’t find any bugs or conflicts using wp_debug!

So what to do ?

Modern Tribe should give the TECpro users the possibility to deactivate the different “view as” modes on the category pages or should re-code the filter. I guess if someone uses the category in the menu someone is send direct into filter mode and the only way out (reset the filter) is to go back to the http://domain/events/ page. That’s really confusing for the customer looking for the events published.

Otherwise the events publisher (like me) has to use the view as LIST and MAP only when using the category pages as well as the main event page. Just to keep it logical and simple to the customer. What is really a shame especially
for the “view as photo” filter!

So what do you think about all my notices? Am i right or did i make mistakes in using TEC ?

I’m really looking forward to get your opinion and review of my experiences!

Thanks
Thomas

[jazzinconcert]

Sorry, i just recognized… it was not the twenty fourteen theme, it was the twenty fifteen theme!

[Cliff]

Phew, you’ve been busy. Thanks SO much for all that play-by-play information.

If I understood your feedback correctly:

• all views at the main Events page work properly
• all Event Single pages work properly
• The List and Map views work when viewing the Events in a specific category but the Month, Week, Photo, and Day views display no events even though there are events during those times

Here are some troubleshooting steps that that may help lead to a solution:

• If you view an Event Single page, does it display which category it’s in? If yes, click that link. Is that the same link you’re visiting when using the WordPress menu?
• Does yoursite.com/events/category/barbecue/2015-10-19/ work? (Change to your domain, category, and a single date when there’s at least one event.) This will force display of Day view.

===

Last but not least, you may be experiencing one of our confirmed bugs:

Description / Steps to reproduce:

With a category URL (http://site/events/category/cat-slug/), switch to a non-default view (http://site/events/category/cat-slug/photo/).

It doesn’t fetch any events and also it doesn’t select the correct view.

This was introduced in 3.12

 

You’re welcome to try downgrading our plugin(s) to a prior release (prior to 3.12 in this case) and test if it really is this bug that you’re experiencing on your site.

With all your testing, I suspect that it is, in which case you can decide to just use that working version until a fix is released (for which we don’t provide time estimates but we do take all bug reports seriously).

I hope this information helps.

Thanks again for all the detailed information. I really hope it goes well for you!

[Author]

Posts