PDF Tickets Not Downloading

[Kate]

Hello,

PDF tickets aren’t downloading from the email notifications.

It successfully attaches a copy to the email, however when you click ‘Download a PDF copy of this ticket’ it returns a HTTP 500 error when you click on the link.

Thanks,

[Cliff]

Hi, Kate. Sorry you’re experiencing this.

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue. Please let me know any errors you generate when triggering this 500 error.

FYI: I imported your system information and saw you have Event Tickets Extension: PDF Tickets version 1.1.0 and also the DK PDF version 1.9.6 plugin. If you’re not using DK PDF for anything else, our PDF Tickets plugin does not rely on it.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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