Hey Michael and welcome to the forums!
Oh man, I know that is super confusing. PDF tickets used to be a feature but we removed it last year after the community requested that it be removed in favor of electronic tickets with a QR code directly in the email. And, one year later, the feature to re-introduce the PDF feature is back.
Tough to follow!
The short story is that PDF tickets are no longer an included feature since we removed it last year. That said, we are looking into the feature request to bring them back and to do it in a way that might possible allow you to make the decision over whether to include the PDF or not.
I’m afraid that there is no timeframe attached to the feature request, nor has the feature been placed on our immediate roadmap, but please do add your vote to the request — that helps us for sure and it will subscribe you to receive notifications when there are updates to share.
Does this help answer your question? Please let me know.
Cheers,
Geoff