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Resubmitting because someone marked last post as resolved when It’s not.
When people order tickets, the payment gets approved by stripe+mijireh but for some reason on the Woo side of things it kicks back as a cancelled order.
Note: I do not think this is a woocommerce bug, because I’ve made test products and purchased them and they show up as order received from the user side of things and then pending in the dash. As opposed to WooTicket orders which don’t send the ticket to the user or show as received. Then show up as canceled in the dash (even after payment goes throug)
Hi, kingjacob. Great question!
Since WooCommerce Tickets has no connection to the purchasing side of things, I don’t think we can be of any help to you here. The tickets will not be sent out until the order is marked as completed in the WooCommerce orders page, so that behavior is as expected.
Your best bet is to get in touch with either WooThemes or your payment providers to followup.
Sorry that we can’t be of more help!
- The topic ‘Payments go through but show up as cancelled in dash + order confirmations arent’ is closed to new replies.