Payment Processing

[Tracy Sher]

Event tickets/orders are not automatically closing. The payment goes through, but stays listed as processing. Wondering how to fix this.

[Courtney]

Hi Tracy

Unfortunately, the payment processing is something you’ll need to research with the e-commerce plugin’s support. At this time, we do not handle payment processing ourselves. I do know that it does take a bit of time from when a purchase is made until the funds are in your bank account, so to say. During that window of time, “processing” will be displayed. Check out https://woocommerce.com/contact-us/ for additional support on the transaction times.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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