Payment Pending

[Matthew]

Hello

I recently purchased event tickets plus I received an error message on the payment page: “fill out your card details if you are a developer make sure no javascript/jquery”

When I view my account it says event tickets plus is pending payment. Is this a bug?

Thanks,
Matthew

[Geoff B.]

Good afternoon Matthew and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the odd message received while purchasing Event Tickets Plus.
I would love to help you with this topic.

On my end it does look like your purchase went through via Stripe. So I am not exactly sure what happened there. But it should all be good now.

Can you confirm ?

Out of curiosity, did you use Paypal or Stripe for payment purposes when you received that message ?

Have a good weekend,

Geoff B.

[Matthew]

Hey Geoff,

I got an email from Nico that is was a recent code change to the checkout page and you guys had fixed it on your end, then I reprocessed. So issue resolved thanks for following up I forgot to close the thread. Your support has been great.

Thanks,
Matthew

[Geoff B.]

Good morning Matthew,

This is awesome to hear. I am mostly glad things worked out for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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