Payment Issues

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  • April 24, 2017 at 2:45 pm #1273674
    Brad
    Participant

    Hello,

    I was just contacting support regarding some issues with the payment process on tickets with Event Tickets Pro. This month we set up tickets for an event at our venue on the 22nd for a capacity of 75 and received complaints that some payments were not being processed or were being processed incorrectly. However some people had no issues at all.

    > The first issue being that some people have purchased tickets and never received an email with the ticket and address, but were sent the Woo Commerce “order complete” email only.

    > The second issue being that some people reported receiving an email saying their orders were cancelled, but still received a confirmation email.

    > Some people just couldn’t get there orders to go through at all. (no confirmation email)

    We’d love to continue using your service for our non-profit, however we’re just at a standstill at how to make sure there aren’t any more hiccups in the ticketing process. Thanks!

    April 25, 2017 at 9:41 pm #1274499
    Cliff
    Member

    Hi, Brad. Sorry you’re experiencing this. It’s not something I’ve heard of from other users, but here’s a suggestion:

    Our tickets get sent via wp_mail() or WooCommerce’s email code. Therefore, if your tickets are being delivered inconsistently, you might need to install an SMTP plugin: https://wordpress.org/plugins/search.php?q=smtp (none are supported or guaranteed by us)

    To be clear, this isn’t an issue specific to our plugin; email deliverability is an issue at the WordPress-level of your site or possibly even at the domain-level or IP address (if associated with SPAM, accurately or not).

    Please let us know if you find out what solution worked for you.

    Thanks!

    May 17, 2017 at 9:37 am #1285040
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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