Payment failed 2 last time successful. Sent 3 Tickets only payed for 1.

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  • May 23, 2013 at 12:26 pm #49619
    commandz
    Participant

    Hi everyone,

    We just launched this site yesterday and everything was going great until today. I noticed that payment failed 2 and the last time successful; 3 Tickets authorized and only payed for 1 for the same customer order.

    I was running wootickets 1.0 and Events 2.0.11.

    I upgraded to Wootickets 1.0.1 I assume that the “Pressing the checkout button two or more times in rapid succession will no longer create duplicate orders” issue was the cause of this?

    Have the tickets and the auth codes already been sent even though the orders failed? How many tickets do you think were sent to the customer of the 3 or how can I find out?

    Thanks for the help,

    Andy

    May 23, 2013 at 12:35 pm #49621
    commandz
    Participant

    It appears that it was happening when a charge failed via Stripe with Woocommerce.

    Is there a way to check to see what was actually sent out in the email (pdf)? Where in the database would this be stored?

    Thanks,
    Andy

    May 23, 2013 at 12:49 pm #49623
    commandz
    Participant

    Is there a way to manually resend a ticket?

    May 23, 2013 at 1:05 pm #49626
    Barry
    Member

    Hi Andy,

    If I’m understanding you correctly you are wondering if additional tickets were generated but are not sure if that is the case. If so, the first stop is the attendee list (and/or the inventory or stock control) – that ought to help you determine the number of issued tickets.

    You could also inspect your content uploads directory (normally, wp-content/uploads followed by the year and month) as the generated PDFs are placed in there – that would also give you a means of re-issuing them, albeit manually.

    Does that help?

    Barry

    May 23, 2013 at 1:10 pm #49628
    commandz
    Participant

    I found the PDFs in wp-content/uploads and also found where they are referenced in the wp_postmeta in the database.

    I wanted to verify how many tickets were sent and if the email was sent. I am going to look around to see if I can find email send verification someplace.

    Thanks for the help and the reply.

    Andy

    May 23, 2013 at 1:28 pm #49630
    Barry
    Member

    No problem, hope you find the answers 🙂

    June 5, 2013 at 9:24 am #50611
    Barry
    Member

    I’ll close this thread now – if you need further help with this or any other issue please do just create new threads 🙂

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