Paying for License via PayPal Bank Account

[Sarah]

I’m trying to renew our license by paying on PayPal, but the only option is to add a card. We always pay for things via the bank account linked, but it is not showing up as an option. I just paid for our monthly web domain hosting on PayPal with our bank account, so I know it is working on PayPal’s end.

[Geoff]

Hi Sarah,

So sorry for the trouble here paying for your license renewal with PayPal!

Oddly enough, it seems like we are receiving payments from other orders where PayPal was used as the payment method. I checked our order log and see orders that have come in as of this morning where PayPal was accepted.

I see that you attempted to place two orders yesterday (12/11) but you had canceled both of them.

Out of curiosity, do you happen to have the order number for the original purchase of your license and do you know if you used PayPal to place that order?

I tried purchasing a license as well and it gave me the option to use my PayPal balance or a bank account. Would you be willing to check that your PayPal account is indeed linked up to a bank account and that the account you’re using is indeed the one you intend to use for the payment. Just want to rule that out in case.

Thanks so much!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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