Partial refund on multiple tickets in order – best practice?

[Dan Feeley]

Hey there,

This was pretty easy to reproduce. Here is what we find.

1. Buy two tickets
2. Go to the completed order, press “refund” and refund 1 ticket and return that ticket to the stock.
3. The stock successfully increases by 1 more ticket.
4. The user gets the partially refunded email
5. The user does not get a new batch of ticket emails (with now 1 less ticket on it)
6. The user still shows up on the attendee list as a valid purchase for BOTH tickets.

I found threads two years old on this topic, but unfortunately nothing new. Can you shed some light on the best practice of a partial refund? I assume this is a current bug/flaw? Did we do something wrong?

I’ve also run this on a clean, test site with the same results.

Thanks!

[George]

Hi @danfeeley,

Thanks for reaching out.

Unfortunately refunds in WooCommerce are applied to orders, not to products within them.

And so we do not have a way to make partial refunds affect tickets within orders at this time: The refunds apply to the order total itself, not to individual tickets and there is not a way to alter this behavior at this time.

I’m sorry to disappoint! Please let me know if there are any other issues or questions I can try to help with.

— George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts