Paid with Paypal, but don't see anything in My Account > Downloads

[Temsha]

Paid with Paypal, but don’t see anything in My Account > Downloads
Also, I never got a payment receipt with a link to download anything.

Paypal Transaction ID: 17Y24327GC3141909

[Geoff]

Hi @Temsha,

Oh shoot, sorry for the trouble here!

I just checked your account and do see that you made a purchase for Filter Bar today.

I also checked your download page and was able to see the Filter Bar download in there (screenshot).

Are you still not seeing the download in there when you log in? Let me know — at the very least, I can provide you with a ZIP file of the plugin and your license key so you’re good to go.

Thanks!
Geoff

[Temsha]

Hi Geoff,

You’re seeing the download now because I attempted to cancel the order placed through PayPal, and I ordered it a second time using a credit card. The credit transaction worked as expected: I got the receipt email right away and saw the plugin in my downloads. I never did get a download link from the PayPal transaction. Note the two orders in my account record as shown in attached photo.

Could you please verify that my PayPal transaction is indeed fully cancelled, and the funds returned to my PayPal account?

Thanks!

[Geoff]

Hi @Temsha, thanks for following up!

Yes, the PayPal transaction (Order #1161109) is indeed fully cancelled.

Just to confirm, you are seeing the download in My Accounts > Downloads now, correct? You should be seeing it from the other transaction that did go through.

Thanks,
Geoff

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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