Paid for same plug in twice (double payment)

[Shelley]

Hi,

Myself and our website developer both paid for the same plugin twice (for the same website). Not knowing he was the one handling these payments, I created an account and paid for the plug in using the payment link. How do we go about reversing one of these payments? I don’t have the plug in in my account, but the developer has it, even though we both paid for it. Can you please confirm that you received my payment, and if so can you reimburse me for it? I essentially paid for a plugin which I cannot access and which has already been paid for.

I’ve attached both my payment confirmation and our website developers. Please note they are for the same license key.

Our website is http://www.cmbh.space

I look forward to hearing from you.

Best,

[Brian]

Hi,

I see your email from our refund form and we will get back to you there about this as soon as we can.

Cheers

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts